**Special Holiday Shipping Note**  All orders placed by December 18th, 2012 will be shipped for Christmas delivery. 

*NOW FREE SHIPPING ON ALL DOMESTIC ORDERS  (International $20 flat)

Please allow up to 2 weeks for your order to be processed and shipped- all orders (domestic & international) ship via USPS Priority. 

PRINTS IN GENERAL

• My print got damaged!!! What do I do?

  Please visit FedEx claims at https://www.fedex.com/us/claimsonline and file a damage claim immediately. You can also call in a claim at 1.800.GoFedEx. Once the claim is approved we will send you a replacement print. The process usually takes about a week from the date you initiated your claim with FedEx. If your order was shipped via USPS, UPS,  or internationally please send an email to c.oliviabiz(at)gmail.com.

• Can I buy prints from the sold out page?

  Unfortunately not, these prints are sold out and no longer available. For available prints see the “Prints” page of our Store.

• Can you tell me if the print I ordered will be signed?

  All prints are signed by Charmaine Olivia unless otherwise described.

• What are the prices of your prints?

  The price vary's depending on the piece. (plus shipping & handling).  Special releases or collaboration prices will vary.

• What are the dimensions of your prints?

  Once again the size vary's depending, each size will be listed. Each limited edition print is printed with archival inks on 100% acid-free stone wash paper,  unless otherwise noted in the product description. 

PRINT RELEASES

• How long will it take to receive a refund?

  Please allow up to 48 business hours for refunds to process. Our orders department is not open on Saturdays and Sundays.

• I accidentally submitted my order twice. Can you refund my second order?

  Please contact us asap at c.oliviabiz(at)gmail.com.  To avoid this in the future, do not hit the submit button more than once even though it looks like the first submit didn’t take.

• I am having trouble processing my order? Did my order go through?

  If you experience order troubles during a print release there are a few things that can help:

  1. Please refrain from submitting your order multiple times as this overwhelms the check out process and causes the website to crash and orders to be lost.

  2. Adding the product to your cart DOES NOT guarantee your purchase. After logging in to PayPal, you will return to the Store to verify your order, it is here where our inventory is checked. If you are given an “UNAVAILABLE” response, the product has been or is in the process of being sold out and is no longer available.

  3. If your order was processed you will receive an email from PAYPAL confirming payment. You can verify your payment through your PAYPAL Account. Confirmation of your order will be indicated through a Shipping Notification email with your shipments tracking information. ALL ORDERS ARE SUBJECT TO REFUNDS BASED ON AVAILABILITY AND OUR TERMS & CONDITIONS.

• Where do I go to buy the prints that are being released?

  All prints that you see previewed on the homepage will be available for purchase in the “PRINTS” section of the Charmaine Olivia's Store: https://charmaineoliviashop.com/. You may want to go to that page early and keep refreshing the page until the print becomes available.

• When are New Prints released?

  Prints are released at a Random (undisclosed) Time (PST) unless otherwise indicated on Charmaine's website or social media pages. Typically prints are released between 10am and Noon PST but exact release times may vary.

• Why was I refunded?

  Submitting your Payment Information onto PAYPAL only confirms your payment information it DOES NOT CONFIRM YOUR ORDER. We reserve the right, at any time after receipt of your order, to accept or decline your order for any reason. We reserve the right, at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may need to verify any information you provide before we accept an order. Item availability and prices of all products sold at CharmaineOlivia.com are subject to change without notice. We reserve the right to limit quantities on certain items.
 FINAL CONFIRMATION OF PURCHASE is processed through our Shopping Cart after you have submitted your information to PAYPAL. At that time your item(s) will be checked against our inventory and confirmation of your order will be verified.

SHIPPING

• Where is my order?

  Once a label has been created for your package an email is sent to you with a tracking number through USPS with instructions for tracking your package- and delivery confirmation.  Please check your junk email folder if you have not received an email.

  You are responsible to make sure you receive your order.  If it has been three weeks since you placed your order and you still have not received it please contact us  immediately by sending an email to:  c.oliviabiz(at)gmail.com.  Please provide your Order ID Number and the name as it appears on the order to expedite our reply to you.

  If your package was returned to us we will make 2 attempts to contact you via the email address on your order.  If you do not respond to our emails, and it has been more than 120 days from our first attempt, your package may be destroyed due to lack of storage.

• Can I ship my order to an address that is not my own?

  You can ship an order to any address you have entered into your PayPal profile. You must enter this address in your profile before you place your order.  Please note: this address will also show up as the Billing Address on your order but it will not affect your payment.

  If you already placed your order but wish to change the address request an address change in an email to c.oliviabiz(at)gmail.com with “Address Change Request” in the subject field.  Note: We can only change the address, we can not change the name of the person the order is shipped to.

• Do you ship to PO or APO address?

  Yes we do providing that USPS delivers.

• How long does it take to receive my order?

  From time of purchase, orders are typically shipped within 4-7 days after confirmation of your shipping notification. You will receive shipping and tracking information via email. Charmaine Olivia's Shipping Department is only open 3 days a week.

• How do I calculate my shipping charges?
  
  
  All domestic shipping is FREE SHIPPING  (includes handling and insurance) for your entire order at Charmaine's Print shop via USPS Priority Mail. Please allow up to 2 weeks for your order to be processed and shipped.  We're a boutique operation, and usually fulfill orders a couple of times a week.  
  
  
  All International shipping is $20 (includes handling and insurance)for your entire order at Charmaine's Print shop via USPS Priority Mail.  Please allow up to 2 weeks for your order to be processed and shipped.  We're a boutique operation, and usually fulfill orders a couple of times a week.    
  
  

  We understand that this shipping fine art can be costly and our main goal is make sure that your art comes to you in as perfect condition as possible, and Priority Mail Domestic & International is the most cost effective options available. 

INTERNATIONAL SHIPPING

• Do you ship to my country?

  If you receive mail at your address then we can ship to you.  

• What are your International Shipping rates?

  Shipping rates are based on order total.  A $40 giclee print will cost about $20.00 in shipping.   Please note: You will also be charged for duties and taxes by USPS once your order is delivered. We ship USPS Priority International. 

• Why is UPS charging me for shipping when I already paid?

  IMPORTANT TO INTERNATIONAL ORDERS – ADDITIONAL CUSTOM CHARGES: The shipping charges that are incorporated into your bill automatically from our shopping cart, and reflected in your invoice from us, are for the actual shipping of the item into your country only. Please be aware that each country has its own “Import Duty”, “VAT”, and UPS Brokerage fee. You may want to check with your local UPS office or Customs office to find out just what these charges may be. Also please be aware, we have heard that in some countries UPS is requiring you pay with cash upon delivery. We cannot, of course, assume any responsibility for these extra charges that may be incurred in your country, and therefore these additional charges are your own responsibility. Please note: UPS only makes 3 delivery attempts and in most cases will not leave your package without a payment. You must have the item shipped to an address where you will be present to receive the package and pay the fees.

  Time in transit is longer for international shipments than domestic shipments. Please allow up to 10 business days for delivery.

  Warning!
  Duties and taxes will be charged at the time of delivery along with a sur-charge from FedEx or UPS. We will not refund your order if you refuse to pay the fees to accept your package from FedEx, USPS or UPS.  If you do not accept your package from FedEx or UPS it will not be returned to us and may be abandoned by FedEx, USPS or UPS.

  Thank you for your understanding.